Common Issues with Check Mig Colombia

Many travelers encounter issues when completing the Check Mig Colombia form. This comprehensive troubleshooting guide addresses the most common problems and provides practical solutions to ensure a smooth application process.

Website Issues

The Check Mig Colombia website is known to experience various technical issues that can frustrate travelers. Understanding these common problems and their solutions can help you navigate the process more effectively.

Website Instability and Crashes

Issue: The Check Mig website frequently crashes, freezes, or displays error messages during the application process.

Solution:

• Try accessing the website during off-peak hours (early morning or late night)
• Clear your browser cache and cookies before starting
• Use Google Chrome, which tends to work best with the Check Mig website
• Ensure you have a stable internet connection
• If the site crashes, wait a few minutes and try again
• Start the application process well before your flight (as soon as the 72-hour window opens) to allow time for multiple attempts if needed

Browser Compatibility Issues

Issue: The Check Mig website may not function properly on certain browsers or devices.

Solution:

• Use Google Chrome as your primary browser for the Check Mig application
• Ensure your browser is updated to the latest version
• Disable browser extensions that might interfere with the website
• If using a mobile device, try switching to a desktop or laptop computer
• Enable JavaScript and cookies in your browser settings

Language Issues

Issue: Even when selecting English or French as the preferred language, some parts of the form remain in Spanish.

Solution:

• Use an online translation tool to help navigate untranslated sections
• Familiarize yourself with common Spanish terms that might appear (e.g., "Estados Unidos" for United States, "Reino Unido" for United Kingdom)
• Look for visual cues and patterns to understand what information is being requested
• If possible, ask someone who speaks Spanish for assistance

Form Completion Issues

Flight Not Found in System

Issue: When entering flight details, your flight number cannot be found in the dropdown menu or is not recognized by the system.

Solution:

• Enter only the numerical part of the flight number without the airline code (e.g., enter "123" instead of "AA123")
• Double-check your flight information for accuracy
• Try searching for your flight using alternative flight numbers that may be listed on your itinerary
• Contact your airline to confirm the correct flight number for the Check Mig system
• If traveling on a codeshare flight, try both the operating and marketing flight numbers

Entry Port Not Populated

Issue: The dropdown menu for entry ports (airports) does not populate or show any options.

Solution:

• Refresh the page and try again
• Clear your browser cache and cookies
• Try a different browser
• Wait a few hours and attempt again, as this may be a temporary system issue
• If the issue persists, check social media or contact Colombian immigration to see if there are known system issues

Form Submission Errors

Issue: After completing all fields, the form fails to submit or returns an error message.

Solution:

• Check that all required fields are completed correctly
• Look for specific error messages that might indicate which fields need correction
• Ensure there are no special characters or formatting issues in your entries
• Try submitting the form during off-peak hours
• If the issue persists, clear your browser data and start a new session

Blank Confirmation Document

Issue: After submitting the form, the downloaded confirmation document is blank or contains no information.

Solution:

• Wait 1-2 minutes and try downloading the document again
• Return to the main website and use the "Consult and download your check-mig" button to retrieve your document
• Check your email for the confirmation, as it should also be sent there
• Try using a different browser or device to download the document
• If all else fails, complete the form again

Data Entry Issues

Name Format Problems

Issue: The system does not accept your name as entered or displays an error related to name format.

Solution:

• Enter your name exactly as it appears on your passport
• Do not use special characters, accents, or hyphens unless they appear in your passport
• If you have multiple given names or surnames, enter them all in the appropriate fields
• Some users report success by entering names in all capital letters

Date Format Confusion

Issue: Confusion about the correct date format (DD/MM/YYYY vs. MM/DD/YYYY).

Solution:

• The Check Mig system typically uses the DD/MM/YYYY format
• When in doubt, use the calendar picker tool rather than manually typing dates
• Pay close attention to any format examples provided on the form
• Double-check all dates before submission to ensure accuracy

Address Entry Problems

Issue: Difficulty entering accommodation address in Colombia or address format errors.

Solution:

• Use a simplified version of the address without special characters
• For hotel stays, include the hotel name and city
• If staying at multiple locations, provide the address where you'll spend your first night
• Avoid abbreviations when possible

Technical Issues

Mobile App Problems

Issue: The Check Mig mobile app functions poorly compared to the website.

Solution:

• Use the website instead of the app whenever possible
• If you must use the app, ensure you have the latest version installed
• Close other apps running in the background to free up device resources
• Restart your device before attempting to use the app

Email Confirmation Not Received

Issue: After submitting the form, no confirmation email is received.

Solution:

• Check your spam or junk folder
• Verify that you entered your email address correctly
• Wait up to 30 minutes, as there may be delays in email delivery
• Use the "Consult and download your check-mig" option on the website to retrieve your confirmation
• If necessary, complete the form again with an alternative email address

QR Code Issues

Issue: The QR code on the confirmation document doesn't scan or appears corrupted.

Solution:

• Try downloading the confirmation document again
• Ensure you're viewing the document at 100% zoom (not scaled)
• If printing, use high-quality print settings
• The text confirmation is usually sufficient even if the QR code doesn't scan
• Keep a digital copy on your phone as a backup

Getting Help with Check Mig Issues

If you've tried the solutions above and are still experiencing issues with the Check Mig form, there are several resources available to help you resolve your problems.

Official Support Channels

For official assistance with Check Mig issues, you can contact:

• Migración Colombia: The official immigration authority
  • Email: servicioalciudadano@migracioncolombia.gov.co
  • Phone: +57 (601) 605-5454
  • Website: www.migracioncolombia.gov.co
• Colombian Consulate or Embassy: In your country of residence

Alternative Solutions

If you're unable to complete the Check Mig form due to persistent technical issues:

• Arrive at the airport earlier than usual to allow time for potential issues
• Some airlines may provide assistance at the check-in counter
• In rare cases of system-wide failures, Colombian authorities may temporarily waive the requirement
• Keep documentation of your attempts to complete the form (screenshots, error messages) to show officials if needed

Our Support

If you need assistance with the Check Mig form or have questions about traveling to Colombia, our team is here to help:

• Email: support@evisa.express
• Phone: +44 2031 293 603

We can provide guidance on completing the form and troubleshooting common issues.

Preventive Measures

To minimize the risk of encountering issues with the Check Mig form: